![]() ![]() “We have spoken with her to apologize and refunded the rate difference,” the company continued. Hertz responded in an email to MarketWatch that Klonick’s experience “does not reflect our standards of service.” The rental ended up costing them $943 - more than $500 over the price set in their original contract. ![]() But it still took them days to finally get a vehicle, which had mechanical problems, no gas in the tank, and was dirty, Klonick claimed. “I had a contract! I had met its terms! Hertz simply had to fulfill its side of the deal!” Klonick writes.Ī customer service rep sent them to two other locations, including LaGuardia Airport in Queens, to get a car. Meanwhile, Klonick’s husband had tried calling the customer service line, and was told they could make a new reservation at a different location for $1,800, which they declined. But when she arrived at the Brooklyn, N.Y., Hertz location at her appointed time, she says that she waited in line for two hours before the customer service representative closed up shop for the day and told Klonick to call customer service to find another car. She described reserving a median sedan for pickup on the Sunday before Thanksgiving week, to be used for one week at the quoted price of $343.27, or $414.93 after taxes.
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